Refund and Returns Policy

At Brick Squad Services (“we,” “our,” “us”), we strive to provide you with high-quality products and an excellent shopping experience. However, we understand that there may be times when you need to return or exchange an item. This Refund and Return Policy outlines the conditions under which we accept returns and issue refunds.

1. General Return and Refund Policy

• We accept returns for products purchased directly from our website (www.bricksquadservices.com) within 30 days of the delivery date, subject to the conditions below.
• To qualify for a return or refund, the product must be unused, in its original condition, and in its original packaging.
• Products that are damaged, opened, or altered (including custom items) are not eligible for return or refund unless they are defective.

2. How to Initiate a Return or Refund

To initiate a return or request a refund, please follow these steps:

1. Contact Us: Reach out to our customer service team at [Insert Contact Email] or [Insert Contact Phone Number] within 30 days of receiving your order. Include your order number, product details, and the reason for the return.
2. Return Authorization: Once we receive your request, we will send you a Return Authorization (RA) number and instructions on how to return the item.
3. Return the Item: Please pack the product securely in its original packaging and ship it back to us using the return address provided in the RA instructions. The return shipping cost is the responsibility of the customer unless the return is due to a defective or incorrect item.

3. Eligibility for Returns and Refunds

• Defective or Damaged Items: If your item arrives damaged or defective, we will offer you a full refund or exchange. Please contact us immediately upon receiving the product and provide photos of the damage or defect. We may ask you to return the damaged item at our expense.
• Incorrect Items: If we send you the wrong item, please contact us right away. We will arrange for the return of the incorrect item and send you the correct one at no additional cost.
• Change of Mind: If you change your mind about a purchase, you may return the item within 30 days for a refund, provided the item is in its original condition and packaging. The return shipping cost will be your responsibility.

4. Refund Processing

Once your returned item is received and inspected, we will process your refund. Refunds will be issued to the original payment method within 7–10 business days. Please note:

• Shipping fees are non-refundable, unless the return is due to a defective or incorrect item.
• In some cases, a restocking fee may apply (e.g., for large or bulky items), and this will be communicated to you at the time of your return request.

5. Non-Returnable Items

The following items cannot be returned or refunded unless they are defective or damaged upon arrival:

• Gift cards
• Downloadable software or digital products
• Opened or used products (e.g., clothing that has been worn, personal care products, etc.)
• Custom or personalized items

6. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, please contact us for instructions. If the product is out of stock, we will offer you a refund instead.

7. Cancellations

If you wish to cancel an order, please contact us as soon as possible. If your order has already been processed or shipped, we will not be able to cancel it, but you may return the item once it has been delivered, subject to the conditions of this Return and Refund Policy.

8. International Returns

For orders placed outside of [Your Country], return shipping costs are the responsibility of the customer. Additionally, international orders may be subject to customs duties or taxes, which are the customer’s responsibility. We cannot guarantee that international returns will be accepted in the same way as domestic returns, depending on the region.

9. Contact Us

If you have any questions regarding our return and refund policy, or if you need assistance with a return or refund request, please contact our customer service team at:

Brick Squad Services